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Unable to access Protection Engine Java console even with supported Java version installed

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Article ID: 238927

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Updated On:

Products

Protection Engine for NAS

Issue/Introduction

After installing Symantec Protection Engine (SPE) unable to access the Java console.

Supported Java version is installed.

SPE console access setting are configured as per How to enable and access the Protection Engine Java console

Cause

Java console access is disabled.

Environment

Release : 8.x

Component : Java Console

Resolution

  • Go to SPE Install location

<Drive>:\Program Files\Symantec\Scan Engine\

  • Check for configuration.xml and open it
  • Search "EnableJavaUI value"
  • The value will be "false" by default if core only mode is selected while installation.
  • To change this, open the command line and go to <Drive>:\Program Files\Symantec\Scan Engine\
  • Execute the following command to change the value from "false" to "true" using xmlmodifier tool

.\xmlmodifier.exe -s /configuration/Resources/System/EnableJavaUI/@value true configuration.xml

  • Restart the SPE Service
  • SPE JavaUI should be accessible now.