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Installing NetOps portal, it hangs after entering a new MySql password

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Article ID: 238917

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

While installing a new Performance Center system.  It was hanging after entering a new mysql password 2x.
We did kill -3 on the InstallAnywhere java process, and dumped stack to stdout.

Cause

the box wasn't generating enough entropy for the BouncyCastle encryption engine.  It couldn't init the SALT/... from /dev/random.

 

Environment

PM 20.x / 21.x

Resolution

  1.  

1. The NEW install hangs after entering the confirmation mysql password.
 
2. If hangs for more then 5 mins, run ps -ef | grep java

3. There should be a process for java that looks like it's InstallAnywhere related (using /tmp/install.dir*.    DO kill -3 <pid>

4. Look at console where install is hanging.  Scan the stack traces for bouncycastle and see if RUNNABLE process is there.
 
5.Start rngd service and see if install continues.