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Endpoint Security Client is showing out of date in ICDm while it is up to date at client side.

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Article ID: 238878

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Updated On:

Products

Endpoint Security

Issue/Introduction

Malware protection or all protections are showing out of date in ICDm while locally the Symantec Endpoint Security (SES) client is up to date.

Cause

Incorrect handling of update callbacks resulting in opstate update delays. 

Environment

SES 14.3 RU4 and earlier.

Resolution

This issue is fixed in Symantec Endpoint Protection 14.3.5.0 (RU5).

For information on how to upgrade the SES Windows client software automatically, see Upgrading Windows client software automatically.

Additional Information

CRE-9694