Clarity and SSO Timeout configuration

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

How to set Clarity and SSO timeout correctly? 

Environment

Release : Any

Resolution

1. In Clarity go to the setting in System Options - Minutes Of Inactivity Until Logout
2. Set a value (typically between 30-120 min)
3. Save
4. In SSO, set up the timeout to one minute more than the Clarity timeout.

• Example: Clarity Minutes Of Inactivity Idle timeout set to 59 min, SSO timeout set to 60 minutes.
• Best practice is to set this to a value between 30 min and 2 hours. The default value is 60 minutes.
• It is not recommended to set the timeout to 0 or a large value
• Minutes Of Inactivity Until Logout is the recommended setting vs Global Session Timeout in CSA
  • Both are used for the same timeout
  • You can only update the Minutes Of Inactivity in System Setting as it does not require restart and it's easier to check in UI
  • Global Session Timeout requires a restart so using the other setting is preferable