Target field Value showed as Novo - In the My Request module, the target field value is always displayed as "NEW" (Identity Portal)

Products

• CA Identity Suite

Issue/Introduction

In the My Request module, the target field value is always displayed as "NEW". 

The target user display name is not resolved and is displayed as NEW. 

For Portuguese

No módulo "Minhas Solicitações", o valor do campo de Destino é sempre exibido como "NOVO".

O nome de exibição do usuário de Destino não é resolvido e é exibido como NOVO.

For Spanish :

En el módulo "Mis solicitudes", el valor del campo Destino siempre se muestra como "NUEVO".

El nombre para mostrar del usuario de Destino no se resuelve y se muestra como "NUEVO".

 

Cause

14.3CP3 documentation: DE481968 match to this issue.

Environment

Release : 14.3

Component : Identity Portal

Resolution

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-3/release-notes/fixed-defects/Identity-Portal-14-3-CP3---Fixed-Defects.html

 

 

 

Additional Information

if you are in  14.4 ,  apply CP1+CHF1 should also address this issue

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-4/release-notes/Cumulative-Patches/Cumulative-Patch-14-4-1.html

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-portal/14-4/release-notes/Cumulative-Hotfixes/Cumulative-Hotfix-14-4-1/14-4-1-Cumulative-Hotfix-1.html#concept.dita_b8a3b2ed-8c67-4204-bd63-54f2b0e4cbaf_FixedDefects