List size exceeds installation maximum of 2500 records-jumping to bottom not allowed

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to export a large result set from the Service Desk Manager (SDM) UI, error message is received:

List size exceeds installation maximum of 2500 records-jumping to bottom not allowed

Environment

Service Desk Manager 14.x and 17.x

All Supported Operating Systems

Resolution

To resolve the issue, perform the following steps:

1.  Take a backup of the web.cfg file from NX_ROOT\bopcfg\www

2.  Edit the web.cfg file and locate the following variables:

ListBottomWarn 1000
ListBottomMaximum 2500
ListAllWarn 100
ListAllMaximum 500

3.  Change the values from 2500 and 500 to the desired values. For example:

ListBottomWarn 1000
ListBottomMaximum 6000
ListAllWarn 100
ListAllMaximum 5000

4.  Save changes and recycle the Service Desk service