We are receiving incidents of severity major when the robots were under maintenance mode window.
Below is the incident alert with description:
Short description: BootAlarm: Computer has been rebooted at 2022.3.27 0:15:07
event_source: Netcool Ticketing
Summary: BootAlarm: Computer has been rebooted at 2022.3.27 0:15:07
Date: 27/03/2022 Severity: Major
Agent: EIF Probe on lvpiu9
AlertKey: NIMSOFT:Custom_Nimsoft:BootAlarm: Computer has been rebooted at 2022.3.27 0:15:07:Env=
As per the below link, We should not be receiving incidents of severity major during maintenance mode window.
Please assist on this.
Release : 20.3
Component : UIM MAINTENANCE MODE
Follow the below step:-
1. Deactivate nas probe.
2. Deactivate maintenance_mode probe.
3. Drop the below table.
4. Activate maintenance_mode probe (The maintenance_window table will be recreated)
5. Activate nas probe.