Identity Portal Connector Creation Fails Due to Incorrect Port Configuration

Products

• CA Identity Suite
• CA Identity Portal
• CA Identity Manager

Issue/Introduction

This article addresses issues encountered when attempting to create a connector in Identity Portal. Users may observe the error messages "Connection Reset" or "Unexpected end of file." This document outlines the troubleshooting steps to verify port configuration and resolve connection failures.

Test connection failed: javax.net.ssl.SSLException: SSLException invoking https://#######:80/iam/im/ws/portal/admin/config/test: java.net.SocketException: Connection reset

Environment

Identity Portal 14.x

Cause

The connector creation process fails when an incorrect port number is specified in the connector configuration settings, leading to a connection reset by the server.

Resolution

1. Verify network connectivity by performing a ping or telnet test to the target server to rule out firewall restrictions.
2. Review the connector configuration settings within the Identity Portal administration console.
3. Confirm the correct port number required for the connection (e.g., in this scenario, port 9081 was required, while 8043 was incorrectly specified).
4. Update the port configuration field with the accurate port number.
5. Save the changes and re-attempt the connector creation.