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21.2.8 Webapp will not load and sends the user back to the OC Admin page


Article ID: 238723


Updated On:


CA Spectrum DX NetOps


After upgrading to 21.2.8 when clicking on the WebApp link, it tries to load but then just sends the user right back to the OC Admin / Start Console page.


The configuration files were overwritten to the default files.


Release : 21.2.x

Component : SPCOCK - Spectrum OneClick


The installer overwrote the config files so we needed to set this up again.  We were missing the truststore entries for the HTTPS config and we needed to leave the default args:

 "vmArgs" : "-Xmx1024m -Djavaws.cfg.jauthenticator=true -DbrowserIp=${clientIp} -Dsun.awt.noerasebackground=true -Duser.timezone=${clientTimeZone}${SPECROOT}/custom/keystore/cacerts",
      "launcherType" : "Desktop",
      "launcherConfig" : {
        "args" : "-compress 9 ${customArgs}",

We changed $SPECROOT to the absolute path

Updated the truststore password since it is not changeit

And set the "args" back to the default:      "args" : "-compress 9 ${customArgs}",