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21.2.8 Webapp will not load and sends the user back to the OC Admin page

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Article ID: 238723

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

After upgrading to 21.2.8 when clicking on the WebApp link, it tries to load but then just sends the user right back to the OC Admin / Start Console page.

Cause

The configuration files were overwritten to the default files.

Environment

Release : 21.2.x

Component : SPCOCK - Spectrum OneClick

Resolution

The installer overwrote the config files so we needed to set this up again.  We were missing the truststore entries for the HTTPS config and we needed to leave the default args:

 "vmArgs" : "-Xmx1024m -Djavaws.cfg.jauthenticator=true -DbrowserIp=${clientIp} -Dsun.awt.noerasebackground=true -Duser.timezone=${clientTimeZone} -Djavax.net.ssl.trustStore=${SPECROOT}/custom/keystore/cacerts -Djavax.net.ssl.trustStorePassword=changeit",
      "launcherType" : "Desktop",
      "launcherConfig" : {
        "args" : "-compress 9 ${customArgs}",

We changed $SPECROOT to the absolute path

Updated the truststore password since it is not changeit

And set the "args" back to the default:      "args" : "-compress 9 ${customArgs}",