Error in isapi_redirect log on ITCM Domain Manager " Apache/Tomcat mod_jk error message 61". Patch Download Stuck in packaging status for long. No Error found in PMEngine log.
There are no TRC_CF_Webservices , TRC_CF_Webconsole logs found in DSM logs.
What are the most likely causes for this kind of problem?
Release : 14.5
This can have multiple reasons
tomcat is not running
tomcat is running, but no connector for port <Tomcat Port used> is configured
tomcat is running, but a firewall between apache and tomcat does not allow traffic on port <tomcat port>
tomcat is running, but not listening on this ip
Check if Tomcat services is running on domain manager.
Check webservices tomat logs .
In DSM logs folder , there are log files with name TRC_CF_Webservice * logs as shown in below picture .
If above logs does not exist in DSM logs folder , Try to repair the domain manager with ITCM ISO . Repair should bring back the webservices and creates logs. Open a issue with support if still webservices logs are not generated.