DSM Reporter - Report Planed Failed
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DSM Reporter - Report Planed Failed


Article ID: 238693


Updated On:


CA Client Automation - IT Client Manager


cmengine.exe or egc30n.exe is crashing on Enterprise server when executing a report using option "Direct Domain Reporting".
cmengine.exe/egc30n.exe are taking a lot of memory and crash when memory used reaches 1.8 GB
In Windows Event Viewer Application, events like these could be see :
Source : Application Error

Faulting application name: cmEngine.exe, version: 14.0.2000.255, time stamp: 0x59b25f3c
Faulting module name: KERNELBASE.dll, version: 10.0.14393.4770, time stamp: 0x618088d2
Exception code: 0xe06d7363
Fault offset: 0x000dc622


Source : EGC3.0 Exception Handler
An Exception Occurred:

egc30n.exe caused an UNKNOWN_EXCEPTION in module <UNKNOWN> at 0023:74EDC622


Client Automation 14.5 CU1


To retrieve data from Domains, Enterprise is using bcp command. But due to a problem in SQL Connection string bcp command does not work and alternative method SELECT/INSERT are used.

If there are a lot of data to retrieve this could take a lot of memory and generate a crash.

In TRC_REPORTER_*.log we could see error like :


230322-14:36:10.2110021L|009856|00002ce0|REPORTER |Reporter | |000000|INFO | results merge for DM_PROD...
230322-14:36:10.2110502L|009856|00002ce0|REPORTER |Reporter | |000000|INFO | Result Copy - Copying rows from [SQLServer/DM_SQL1] mdb.R003CA1 to [SQLSERVER/EM_SQL1] mdb.R01066F (Clean Move)
230322-14:36:26.2561880L|009856|00002ce0|REPORTER |Reporter | |000000|WARNING| BulkCopyTable completed with warnings
230322-14:36:26.2562448L|009856|00002ce0|REPORTER |Reporter | |000000|WARNING| Result Copy - Bulk copy should be possible, but failed



This issue is fixed in Client Automation 14.5 CU3.