UIM system is down - Cannot login to Primary IM and Adminconsole

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

UIM is not allowing to login and new robot has been taken on primary hub position 

Environment

Release : Any supported release

Component : UIM - robot

Resolution

Able to login on Infrastructure Manager on remote hubs / OC login ok 

Cannot login to Primary hub with any credentials / and also when checked in IM on remote hub Primary hub robot is not visible 

After fixing the robot config files to point to correct hub it was observed that there was also a misconfiguration change present which made the robot mode to passive 

robot_mode = passive

After changing the robot mode to normal on Primary hub and restarting the nimsoft service the login was ok 

robot_mode=normal