When requesting a user object via the API, not all attributes are shown

Products

• CA Agile Central SaaS (Rally)
• CA Agile Central On Premise (Rally)
• Rally Perpetual Hosted

Issue/Introduction

When requesting a user object via WSAPI, not all of the user object attributes are visible.

For example, the following request is missing numerous fields such as DefaultProject, EmailNotificationEnabled, LastActiveDate and many more:

• User:
  {
       _rallyAPIMajor: "2",
       _rallyAPIMinor: "0",
       _ref: "https://rally1.rallydev.com/slm/webservice/v2.0/user/301551329204",
       _refObjectUUID: "be2943ba-7476-44d9-baea-9b8e1151b708",
       _objectVersion: "25",
       _refObjectName: "AprilRoberts",
       ObjectID: 301551329204,
       CostCenter: "None",
       Department: "None",
       Disabled: false,
       DisplayName: "AprilRoberts",
       EmailAddress: "[email protected]",
       FirstName: null,
       LastName: null,
       MiddleName: null,
       OfficeLocation: "None",
       Phone: null,
       Role: "None",
       UserName: "[email protected]",
       Errors: [ ],
       Warnings: [ ]
  }

 

Cause

For security reasons, this can happen when the user making the request does not have sufficient access levels to view these privileged fields.

Resolution

Make the request using a user ID with higher security permissions.  At a minimum, Workspace Administrator permissions are needed to view these additional fields.