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System is down, system says the primary Spectroserver is down but both the primary and secondary are up
Article ID: 238632
Updated On:
Products
CA Spectrum
DX NetOps
Issue/Introduction
When trying to login with AD credentials, it says the account is locked out even if it isn't. I am able to login with a local account but little to no information is populating. The connection status page does not show any landscapes.
Cause
Firewall rules and UAC were re enabled on the OneClick and Spectrum Servers.
Environment
Release : 21.2
Component :
Resolution
The issue was resolved after disabling both UAC and firewall rules on OneClick and Spectrum server. A restart is needed on both OneClick and Spectrum servers.
Feedback
Yes
No
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