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After SOI CU3 update we see only one line in escalation action history log

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Article ID: 238609

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

After SOI CU3 update, there is only first line of log displayed in SOI console/Alert detail/Escalation Action History … after click on …more.

How to correct this behavior?

Cause

SOI CU3 Code Defect

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Download the attached zip file and follow the below steps to apply the fix.

Stop All SOI services

Take a backup of below files

          \CA\SOI\SamUI\webapps\sam\lib\soi.common.sam-4.2.0-oneclick.jar

           \CA\SOI\SamUI\lib\soi.common.sam-4.2.0-ui.jar

           \CA\SOI\tomcat\lib\soi.common.sam-4.2.0-manager.jar

      3. Copy jar file from attached zip and replace above files.

       4. Clean up the below folder.

           \CA\SOI\SamUI\temp

            \CA\SOI\SamUI\work\Catalina

            \CA\SOI\tomcat\temp

            \CA\SOI\tomcat\work\Catalina

      5. Start all SOI Services.

      6. Close the browser and SOI console.

      7. Re-login the SOI UI server and relaunch the console.

 

 This will be included with CU4 upcoming patch.

Attachments

esc-history-fixes_1656430920533.zip get_app