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Unable to View Roadmaps Items

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Article ID: 238599

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

When any roadmap is selected, a blank screen appears under roadmap items. The swimlanes do not appear.

The following errors appear in the APP log:

ERROR 2022-04-04 13:58:30,149 [http-nio-8080-exec-4893] odf.ObjectController (clarity:user:session:PPM_REST_API) Error occurred trying to materialize object "oba_todo"
ERROR 2022-04-04 13:58:30,149 [http-nio-8080-exec-4893] odf.object (clarity:user:session:PPM_REST_API) Failed to load related object lookup cache for :oba_todo. Key: obaTodos~projects~default
ERROR 2022-04-04 13:58:30,150 [http-nio-8080-exec-4893] odf.object (clarity:user:session:PPM_REST_API) Failed to build cache for resource lookups
ERROR 2022-04-04 13:58:30,150 [http-nio-8080-exec-4893] ppm.rest (clarity:user:session:PPM_REST_API) BaseResourceHandler ::  Could not find resource meta-data for resourceName: lookups
ERROR 2022-04-04 13:58:35,228 [http-nio-8080-exec-4891] object.AbstractODFMetaData (clarity:user:session:PPM_REST_API) OBAProcess: Invalid object association key : ODFObjectModifierKey: [ contextId: -1, hierarchyId: -1, entityCode: null, associationKey: obaTodos~projects~default, proxySourceResourceName: null ]
ERROR 2022-04-04 13:58:35,228 [http-nio-8080-exec-4891] object.loading (clarity:user:session:PPM_REST_API) AbstractODFMetaData: Fatal error encountered processing object association
ERROR 2022-04-04 13:58:35,228 [http-nio-8080-exec-4891] odf.ObjectController (clarity:user:session:PPM_REST_API) Error occurred trying to materialize object "oba_todo"
ERROR 2022-04-04 13:58:35,228 [http-nio-8080-exec-4891] odf.object (clarity:user:session:PPM_REST_API) Failed to load related object lookup cache for :oba_todo. Key: obaTodos~projects~default
ERROR 2022-04-04 13:58:35,229 [http-nio-8080-exec-4891] odf.object (clarity:user:session:PPM_REST_API) Failed to build cache for resource lookupValues
ERROR 2022-04-04 13:58:35,272 [http-nio-8080-exec-4891] object.AbstractODFMetaData (clarity:user:session:PPM_REST_API) OBAProcess: Invalid object association key : ODFObjectModifierKey: [ contextId: -1, hierarchyId: -1, entityCode: null, associationKey: obaTodos~projects~default, proxySourceResourceName: null ]
ERROR 2022-04-04 13:58:35,272 [http-nio-8080-exec-4891] object.loading (clarity:user:session:PPM_REST_API) AbstractODFMetaData: Fatal error encountered processing object association
ERROR 2022-04-04 13:58:35,273 [http-nio-8080-exec-4891] odf.ObjectController (clarity:user:session:PPM_REST_API) Error occurred trying to materialize object "oba_todo"
ERROR 2022-04-04 13:58:35,273 [http-nio-8080-exec-4891] odf.object (clarity:user:session:PPM_REST_API) Failed to load related object lookup cache for :oba_todo. Key: obaTodos~projects~default
ERROR 2022-04-04 13:58:35,273 [http-nio-8080-exec-4891] odf.object (clarity:user:session:PPM_REST_API) Failed to read meta-data for resources.
ERROR 2022-04-04 13:58:49,199 [http-nio-8080-exec-4888] object.AbstractODFMetaData (clarity:user:session:PPM_REST_API) OBAProcess: Invalid object association key : ODFObjectModifierKey: [ contextId: -1, hierarchyId: -1, entityCode: null, associationKey: obaTodos~projects~default, proxySourceResourceName: null ]
ERROR 2022-04-04 13:58:49,199 [http-nio-8080-exec-4888] object.loading (clarity:user:session:PPM_REST_API) AbstractODFMetaData: Fatal error encountered processing object association
ERROR 2022-04-04 13:58:49,199 [http-nio-8080-exec-4888] odf.ObjectController (clarity:user:session:PPM_REST_API) Error occurred trying to materialize object "oba_todo"
ERROR 2022-04-04 13:58:49,200 [http-nio-8080-exec-4888] odf.object (clarity:user:session:PPM_REST_API) Failed to load related object lookup cache for :oba_todo. Key: obaTodos~projects~default
ERROR 2022-04-04 13:58:49,200 [http-nio-8080-exec-4888] odf.object (clarity:user:session:PPM_REST_API) Failed to build cache for resource lookupValues
ERROR 2022-04-04 13:58:49,243 [http-nio-8080-exec-4888] object.AbstractODFMetaData (clarity:user:session:PPM_REST_API) OBAProcess: Invalid object association key : ODFObjectModifierKey: [ contextId: -1, hierarchyId: -1, entityCode: null, associationKey: obaTodos~projects~default, proxySourceResourceName: null ]
ERROR 2022-04-04 13:58:49,243 [http-nio-8080-exec-4888] object.loading (clarity:user:session:PPM_REST_API) AbstractODFMetaData: Fatal error encountered processing object association
ERROR 2022-04-04 13:58:49,243 [http-nio-8080-exec-4888] odf.ObjectController (clarity:user:session:PPM_REST_API) Error occurred trying to materialize object "oba_todo"
ERROR 2022-04-04 13:58:49,245 [http-nio-8080-exec-4888] odf.object (clarity:user:session:PPM_REST_API) Failed to load related object lookup cache for :oba_todo. Key: obaTodos~projects~default
ERROR 2022-04-04 13:58:49,245 [http-nio-8080-exec-4888] odf.object (clarity:user:session:PPM_REST_API) Failed to read meta-data for resources.

Environment

Release : 16.0.1

Resolution

Based on the error messages associated with the roadmap, the cache is corrupted and the Clarity caches will need to be cleared.