User does not receive a notification to activate their account

Products

• Email Security.cloud

Issue/Introduction

User does not receive a notification to activate their account (Portal user)

Environment

Email security cloud

Resolution

Follow the steps below to resolve the issue for Portal users:

• Go to https://identity.symanteccloud.com 
• Click on "Log in with Symantec account"
• Then click on "Need help signing in?"
• Next, click on "Forgot password?"
• Input email address used for login
• Complete the questions
• You will get an email with a temporary password
• Follow the Symantec account login link in the same email
• Login to Symantec account with temporary password
• You will be prompted to set up new Symantec account password
• Once completed, you can use the “Log in with Symantec account” button in the Email Security.cloud Login page.