ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

ERR_INVALID_RESPONSE downloading SMPE Internet Service Retrieval certificate

book

Article ID: 238567

calendar_today

Updated On:

Products

COMMON SERVICES FOR Z/OS

Issue/Introduction

When a new user certificate for the SMPE internet service retrieval is needed, it's possible to download it from the this link:
https://eapi.broadcom.com/receiveorder/getSignedCert

But it could be there is an issue with getting the new certificate and get this message:

This message appears:

ERR_INVALID_RESPONSE

Cause

To get a certificate, it's needed your Broadcom support userid is registered to a siteid with products licensed.

Environment

Common Components for z/OS 15.0
SMPE Retrieval Service
SMPE Order service

Resolution

Check the siteid your Broadcom userid is registered for..
See if there are any valid Broadcom products contracted to this siteid.
If not, please register for a siteid with contracts attached.