Post upgrade of UVC Web Console unable to view any Design Features

Products

• CA Automic Dollar Universe

Issue/Introduction

We did an upgrade from 6.9.21 UVC to 6.10.91.  We have upgraded our Windows DUAS from 6.9.21 to 6.10.91, while on AIX, we upgraded our Dev nodes from 6.7.41 to 6.10.91.  

However post upgrade users come back reporting an issue i.e. cannot access the 'Design Mode' in UVC for all nodes.  It is just showing blank, while clicking on any option in the Design mode, like Uprocs, Sessions, etc. We are able to access Monitoring mode, though. 

We checked users Login Security, and nothing has changed from before. It's as if all his Design Mode authority has been removed, but isn't. See screenshots below. 

The odd thing is, I'm able to access Design mode, everything; I have Administrator authority.

All the permissions for the users and associated roles are correct.

Environment

Release : 6.10, and higher

Component : Dollar Universe

Cause

Requested impacted user to use the desktop of working user and login with his credential to validate, if the issue is still observed.

It was noticed when impacted user, logged in from working user desktop all the UVC features are available. With investigation it was identified the issue is because the Java on impacted user desktop is 1.7 where required version is 1.8 or higher.

Resolution

• Installed java 1.8.* on impacted user desktop
• Post JAVA 1.8.* installation clear the cache as below
  
  • On start menu, type configure Java, to launch Java Control Panel
  • In Java Control Panel -> General -> Temporary Internet Files -> View -> Delete all the cached entries
• Launch the web-console by launching uvc.jnlp

Additional Information

Other errors which can originate due to Java incompatibility while launching uvc.jnlp are mentioned below

Java Console Error

java.lang.NoClassDefFoundError: com/orsyp/kmeleon/persistence/NodeConfigurationChangedListener

Note: Above errors can be addressed by installing compatible Java on server/desktop where uvc.jnlp is launched. (refer resolution section of the document)