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SBGW events are not processed as alarms when backup SS is the active SS

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Article ID: 238535

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

During a recent upgrade of the primary SS it was noticed that no alarms were coming in from one of our southbound gateways that is normally very chatty. After the upgrade we performed a test to determine if this behavior was still evident post-upgrade. It is. But it appears that SBGWs are the only impact.

Cause

Missing SeverityMaps files on the secondary SS.

Environment

Release : 20.2

Component : Spectrum Alarm

Resolution

Copy the missing SeverityMaps files from the primary SS to the secondary SS, under the $SPECROOT/custom/Events/CA/ directory.

Then either stop/start the secondary SS or click on the "Update Event Configuration" button under the SpectroSERVER Control subview of the VNM model when the secondary SS is the active SpectroSERVER application (failover to the secondary).