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SBGW events are not processed as alarms when backup SS is the active SS


Article ID: 238535


Updated On:


CA Spectrum DX NetOps


During a recent upgrade of the primary SS it was noticed that no alarms were coming in from one of our southbound gateways that is normally very chatty. After the upgrade we performed a test to determine if this behavior was still evident post-upgrade. It is. But it appears that SBGWs are the only impact.


Missing SeverityMaps files on the secondary SS.


Release : 20.2

Component : Spectrum Alarm


Copy the missing SeverityMaps files from the primary SS to the secondary SS, under the $SPECROOT/custom/Events/CA/ directory.

Then either stop/start the secondary SS or click on the "Update Event Configuration" button under the SpectroSERVER Control subview of the VNM model when the secondary SS is the active SpectroSERVER application (failover to the secondary).