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REST server not working for Service Desk Manager

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Article ID: 238529

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

REST API not working on Service Desk Manager 17.3.

Environment

Release : 17.2

Component :

Resolution

Discovered that caisd-rest.war was missing from Service Desk Manager\bopcfg\www\CATALINA_BASE_REST\webapps - it was suspected that it had been deleted by accident.

To repair it, copy caisd-rest.war.bck from Service Desk Manager\site\rest to the folder, then run

pdm_tomcat_nxd -c stop -t REST

pdm_tomcat_nxd -c start -t REST

to redeploy.

After this, the REST application calls are working again.