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REST server not working for Service Desk Manager
Article ID: 238529
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
REST API not working on Service Desk Manager 17.3.
Environment
Release : 17.2
Component :
Resolution
Discovered that caisd-rest.war was missing from Service Desk Manager\bopcfg\www\CATALINA_BASE_REST\webapps - it was suspected that it had been deleted by accident.
To repair it, copy caisd-rest.war.bck from Service Desk Manager\site\rest to the folder, then run
pdm_tomcat_nxd -c stop -t REST
pdm_tomcat_nxd -c start -t REST
to redeploy.
After this, the REST application calls are working again.
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