ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Issue in logging into CA TDM Portal

book

Article ID: 238492

calendar_today

Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

Couple of our team members are facing issue while logging into the CA TDM Portal but the same login credentials are working for logging into GT Datamaker and Fast data masker tool.

Need your help to identify the root cause of this issue and on how to resolve it.

Environment

Release : 4.9

Component :

Resolution

n server.xml on our machine we have this:

    <Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true" scheme="https" secure="true" clientAuth="false" sslProtocol="TLSv1.2" keystoreFile="${tdmweb.keystorePath}" keystorePass="${tdmweb.keystorePassword}" keyAlias="${tdmweb.keyAlias}" ciphers="TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_128_GCM_SHA256" connectionTimeout="60000" maxHttpHeaderSize="3000000"/>

 

So this was NOT the reason for this issue.  The ultimate reason was that there were too many groups assign - over 300. After reducing the groups that were associated with the user ID, the user was able to log into the portal without a problem.