Issue in logging into CA TDM Portal

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

Couple of our team members are facing issue while logging into the CA TDM Portal but the same login credentials are working for logging into GT Datamaker and Fast data masker tool.

Need your help to identify the root cause of this issue and on how to resolve it.

Environment

Release : 4.9

Component :

Resolution

n server.xml on our machine we have this:

    <Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true" scheme="https" secure="true" clientAuth="false" sslProtocol="TLSv1.2" keystoreFile="${tdmweb.keystorePath}" keystorePass="${tdmweb.keystorePassword}" keyAlias="${tdmweb.keyAlias}" ciphers="TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384, TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_256_GCM_SHA384,TLS_DHE_RSA_WITH_AES_128_GCM_SHA256" connectionTimeout="60000" maxHttpHeaderSize="3000000"/>

 

So this was NOT the reason for this issue.  The ultimate reason was that there were too many groups assign - over 300. After reducing the groups that were associated with the user ID, the user was able to log into the portal without a problem.