Single Server Architecture Best Practices

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

We would like to know if there is any recommendation regarding the installation of SM products. For example, if we can install more than one product on the same server and if yes what those products would be.

 

Environment

Release : 17.2, 17.3

Component : SDM - Install/Upgrade/Configuration

Resolution

You can certainly install many Service Management products on one server but we don't recommend that for performance and maintenance purposes. We recommend the following

one or many servers for PAM

one or many servers for Service Catalog

One server for EEM

One SDM background server

One SDM standby server

one or many app servers, including xFlow/Service Point apps

Please refer to

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/Release-Information/CA-Service-Management-17-3-Release-Notes/supportability-matrix.html

for supportability matrix