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User unable to select the folder in JasperServer When Scheduling a Report

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Article ID: 238449

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Organization has a dedicated folder for each user under the "Users" folder.

They are multiple users who don't see their own folder when they expand the "Users" tree under Output Option when scheduling a report. users are facing difficulty saving their report outputs.

Cause

After investigation it was discovered that the Select Folder option when scheduling a report only fetches a total of 5000 folders in ascending order. It's independent of the access level of the user.

Environment

Release : 15.9.1,15.9.2,15.9.3,16.0.0,16.0.1

Component : PPMJSP

Resolution

This is identified as a Defect JS-65551 by Tibco and we don't have any ETA on when it will be fixed.

Workaround :- 

As a workaround, please delete unused folders in the repository. 

Additional Information

Rest API Approach to Delete folders :-

DELETE http://server.jasper.com/reportservice/rest_v2/resources/organizations/orgId/users/<folder Name>