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System Agent not started with systemctl

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Article ID: 238446

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Autosys Agent R12 does not start with systemctl on Linux redhat8 with error :

 unicntrl start waae_agent-AGENT_I11
Starting waae_agent-AGENT_I11 (via systemctl):  Job for waae_agent-AGENT_I11.service failed because the control process exited with error code.
See "systemctl status waae_agent-AGENT_I11.service" and "journalctl -xe" for details.
                                                           [FAILED]
Executed waae_agent-AGENT_I11 start..............................FAIL 1


================

 journalctl -xe
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- Unit sysstat-collect.service has finished starting up.
--
-- The start-up result is done.
Mar 28 15:40:58 lxre1080pv systemd[1]: Starting LSB: Workload Automation System Agent...
-- Subject: Unit waae_agent-AGENT_I11.service has begun start-up
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- Unit waae_agent-AGENT_I11.service has begun starting up.
Mar 28 15:40:58 lxre1080pv waae_agent-AGENT_I11[12838]: WAAE Agent (AGENT_I11) /etc/rc.d/init.d/waae_agent-AGENT_I11: line 142: ./cybAgent: Permission denied
Mar 28 15:40:58 lxre1080pv waae_agent-AGENT_I11[12838]: [FAILED]
Mar 28 15:40:58 lxre1080pv systemd[1]: waae_agent-AGENT_I11.service: Control process exited, code=exited status=126
Mar 28 15:40:58 lxre1080pv systemd[1]: waae_agent-AGENT_I11.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- The unit waae_agent-AGENT_I11.service has entered the 'failed' state with result 'exit-code'.
Mar 28 15:40:58 lxre1080pv systemd[1]: Failed to start LSB: Workload Automation System Agent.
-- Subject: Unit waae_agent-AGENT_I11.service has failed
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- Unit waae_agent-AGENT_I11.service has failed.
--
-- The result is failed.
Mar 28 15:40:58 lxre1080pv assrvc[12823]: Executed waae_agent-AGENT_I11 start..............................FAIL 1
Mar 28 15:41:21 lxre1080pv systemd[1]: Starting LSB: Workload Automation System Agent...
-- Subject: Unit waae_agent-AGENT_I11.service has begun start-up
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- Unit waae_agent-AGENT_I11.service has begun starting up.
Mar 28 15:41:21 lxre1080pv waae_agent-AGENT_I11[12921]: WAAE Agent (AGENT_I11) /etc/rc.d/init.d/waae_agent-AGENT_I11: line 142: ./cybAgent: Permission denied
Mar 28 15:41:21 lxre1080pv waae_agent-AGENT_I11[12921]: [FAILED]
Mar 28 15:41:21 lxre1080pv systemd[1]: waae_agent-AGENT_I11.service: Control process exited, code=exited status=126
Mar 28 15:41:21 lxre1080pv systemd[1]: waae_agent-AGENT_I11.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- The unit waae_agent-AGENT_I11.service has entered the 'failed' state with result 'exit-code'.
Mar 28 15:41:21 lxre1080pv systemd[1]: Failed to start LSB: Workload Automation System Agent.
-- Subject: Unit waae_agent-AGENT_I11.service has failed
-- Defined-By: systemd
-- Support: https://access.redhat.com/support
--
-- Unit waae_agent-AGENT_I11.service has failed.
--
-- The result is failed.
Mar 28 15:41:21 lxre1080pv assrvc[12906]: Executed waae_agent-AGENT_I11 start..............................FAIL 1


===============

Stop / start via ./cybAgent OK

 

Environment

Release : 12.0

Component : Workload Automation System Agent

Resolution

The encountered problem seems to be related to Linux Red Hat 8 configuration.

The recommended solution is to verify the “SELinux” setting by running “sestatus” command.

Then in  /etc/selinux/config  file set the SELINUX=disabled for a test and reboot.

Retry “unicntrl start waae_agent-AGENT_I11” when SELinux is disabled and let me know about the result.

You can consult the following knowledge base documents for more information :

https://knowledge.broadcom.com/external/article?articleId=221967