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Unable to start Data Aggregator service In both the DA server

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Article ID: 238445

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Updated On:

Products

DX NetOps

Issue/Introduction

Hi Team,

This is the new installation after successfully installation when we check the status of dadaemon and activemq it's showing not running or dead.

when we try to start the service it's showing the below error on both DA server. Proxy services are running fine.

Cause

Neither DA could write to the shared data folder

Environment

Release : 21.2

Component : PM Data Aggregator

Resolution

Neither DA could write to the shared data folder, but the DA Proxy could

Fixed permissions on the shared drive, so that both DAs could write and see all files, written by the other DA and DA Proxy

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/administrating/fault-tolerance/configure-a-fault-tolerant-environment.html