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New user registrations are not populating in View My Worklist to approve

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Article ID: 238432

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Updated On:

Products

CA Identity Suite

Issue/Introduction

We are able to register new users and these create user tasks submit successfully. 

But in View My Worklist they do not appear.

 

Cause

 From the approver group, one of the managers removed all User ids except one id.

Resolution

Make sure your workflow configuration specifies all the users who need to be approvers.

For example for a Create User Task, in Roles and Tasks --> Modify Admin Task --> Create User

On the Profile page, click Workflow Process, select your workflow and configure users that should be approvers.