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Microsoft Autopilot Windows Deployment 0x81036502 error (Installation Timed out) with WSS Agent included

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Article ID: 238416

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

WSS Agent used as access method for Windows users to connect to WSS

Windows Administrators provisioning Windows 10 builds with Windows Autopilot with WSS Agent 7.1.x included

Experiencing a "Windows 0x81036502 Installation Timed Out" error when the WSS Agent is included in the Microsoft Autopilot Windows 10 provisioning

When the WSS Agent is removed from Autopilot, the process completes without any errors

Cause

COnnections using the Windows protected process were failing with WSS Agent versions prior to 7.3.1. 

Environment

Windows Autopilot

WSS Agent builds prior to 7.3.x

Resolution

Update the WSS Agent to version 7.3.1 or greater.