Database not loading on Reporter post upgrade 10.x to 11.x. - Error seen- failed to validate node database directory

Products

• Reporter

Issue/Introduction

Database not getting loaded on Reporter post-upgrade from 10.x to 11.x.
Database and log source is in an unloaded state and when you click load, it does not get loaded

Reporter system events show the following error-: failed to validate node database directory

Environment

Reporter version 11.0.1.1

RPAC 1.2

 

Cause

This would happen if the reporter was upgraded without stopping the log source and unloading the database
Upgrading the reporter without stopping log source and unloading the database can result in database corruption and loss of configuration and you will see the below error in Reporter System events - failed to validate node database directory

Resolution

In order to reactivate the database, the log source and database has to be recreated on the reporter and loaded