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Probes not starting after disabling TLS 1.0 on Primary Hub

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Article ID: 238382

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Probes not starting after disable the TLS 1.0 on Primary Hub

TLS 1.2 was then configured using 

Support for TLS v1.2 (Microsoft SQL Server)

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/pre-installation-planning/install-and-configure-your-database-software/microsoft-sql-server/support-for-tls-v1-2-microsoft-sql-server.html

Environment

Release : 20.3.x or later

Database :MSSQL 2014

Resolution

Make  the following changes to the data_engine configuration - 
Change the Source in the data_engine config to the Fully Qualified Domain Name of the database xxxxxx,1433 
(This should match the name in the SSL certificate) 

Uncheck (disable) Always Trust Server Certificate in data_engine.cfg or IM GUI
TrustServerCertificate = false

so that it would use the configured jks store 

After setting this restart the data_engine and check if connecting and processing.
Restart the Primary  robot and check if the probes connecting  to database 

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