TDM Portal is prompting for Telemetry activation details

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

The CA Test Data Manager portal is prompting for Activation. Even if we give the company name and site id still its prompting for activation again and again.

Please help as users were not able to login to portal

 

Environment

All supported TDM releases.

Cause

If there is a change in site-id or your site-id is not enrolled for TDM component, you will get such error.

Resolution

Restart the TDM portal service and login to the portal console. Login as administrator user and change the Site-id and company name details in "Telemetry Configuration" section and save the changes.