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After upgrading the new license unable to start EnterpriseDashboard

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Article ID: 238377

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Updated On:

Products

Service Virtualization

Issue/Introduction

We downloaded a new License for CA Dev Test from support portal

we are facing the issues when starting up the Enterprise Dashboard .

Noticed below error in enterprise dashboard logs:

 ERROR com.ca.dradis.controller.LicensingController - Failed to process request:
org.xml.sax.SAXParseException; systemId: file:///opt/lisa/apps/lisa106/devtestlic.xml; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.
 at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
 at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)

Cause

The new license format in support portal is not suitable for old version of Devtest (below 10.7 versions). Actual license file format expected by Devtest 10.6 and below is xml format. But the license exists in support portal is a token generation (mainly for docker images). 

Due to this, you are unable to start EnterpriseDashboard service.

Environment

Release : 10.6

Component :

Resolution

Raise a new license request from support.broadcom.com and ask the team to share license in xml format for specific version.