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iDash service not visible after upgrade

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Article ID: 238355

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Updated On:

Products

iDash Workload Automation

Issue/Introduction

After upgrading iDash service is missing and when trying to start the service through cmd get the following error:

 

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

C:\Windows\system32>"E:\Program Files\CA\idash\tomcat8\bin\tomcat8.exe" //RS//iD

ash

[2022-03-31 16:14:02] [warn]  [ 8492] The system cannot find the Registry key fo

r service 'iDash'.

[2022-03-31 16:14:02] [error] [ 8492] Load configuration failed.

[2022-03-31 16:14:02] [error] [ 8492] The system cannot find the file specified.

 

[2022-03-31 16:14:02] [error] [ 8492] Apache Commons Daemon procrun failed with

exit value: 2 (failed to load configuration).

[2022-03-31 16:14:02] [error] [ 8492] The system cannot find the file specified.

 

 

Environment

Release : 12.1

Component : IDASH WORKLOAD AUTOMATION AE

Resolution

It seems something went wrong with the upgrade process. Restore idash backup and re-run the upgrade again.