search cancel

Error when creating the Enforce Reinstallation Resources file on Windows

book

Article ID: 238314

calendar_today

Updated On:

Products

Data Loss Prevention Core Package

Issue/Introduction

While following the documentation for Upgrades

Creating the Enforce Reinstallation Resources file on Windows

2.  Generate an Enforce Reinstallation Resources file by running the following command:

 "C:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.7\Protect\bin

\ReinstallationResourcesUtility.exe"

export "C:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.7\Protect C:

\EnforceReinstallationResources.zip"

This error is shown:

Arguments: [action] [installation directory] [resource file]

[action] can be either export or import

Cause

The documentation is missing quotes that cause the action to be invalid

Environment

Release : 15.8 or 15.7

Component : Enforce

Resolution

Insert quotes into the provided command to break the [installation directory] [resource file] into their correct parts:

Example:

"C:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.7\Protect\bin\ReinstallationResourcesUtility.exe" export "C:\Program Files\Symantec\DataLossPrevention\EnforceServer\15.7\Protect" "C:\EnforceReinstallationResources.zip"