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HSM key not found error when configuring HSM for SSL Visibility Appliance.

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Article ID: 238304

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Updated On:

Products

SSL Visibility Appliance Software

Issue/Introduction

When configuring HSM for SSL Visibility Appliances, an issue my be reported in the system log similar to the following:

sslv_send_activation(str): error in PO_HSM [0000003284c80093;code:147;sub:50] HSM key not found

Cause

The following should first be checked:

The HSM Appliance showing showing “OK” and green within the HSM Resigning Certificate Authorities on the Resigning Certificate Authorities Page.

There is a group within the HSM Resigning Certificate Authorities Groups section on the Resigning Certificate Authorities Page.  This group name may not contain a space.

The HSM Appliance is in the group under “Resigning Certificate Authorities”

Environment

Release : 4.5.8.1

Component : Default-Sym

Resolution

A space in the HSM Group name will cause the HSM to fail and the system log will report sslv_send_activation(str): error in PO_HSM [0000003284c80093;code:147;sub:50] HSM key not found