HSM key not found error when configuring HSM for SSL Visibility Appliance.

Products

• SSL Visibility Appliance Software

Issue/Introduction

When configuring HSM for SSL Visibility Appliances, an issue my be reported in the system log similar to the following:

sslv_send_activation(str): error in PO_HSM [0000003284c80093;code:147;sub:50] HSM key not found

Environment

Release : 4.5.x

Component :  SSL Visibility Appliances

Cause

The following should first be checked:

The HSM Appliance showing showing “OK” and green within the HSM Resigning Certificate Authorities on the Resigning Certificate Authorities Page.

There is a group within the HSM Resigning Certificate Authorities Groups section on the Resigning Certificate Authorities Page.  This group name may not contain a space.

The HSM Appliance is in the group under “Resigning Certificate Authorities”

Resolution

A space in the HSM Group name will cause the HSM to fail and the system log will report sslv_send_activation(str): error in PO_HSM [0000003284c80093;code:147;sub:50] HSM key not found