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In Spectrum 21.2.8 the send message feature from OneClick admin page doesn't work


Article ID: 238273


Updated On:


CA Spectrum DX NetOps


After upgrading to Spectrum 21.2.8 we noticed that the Send Message feature from the OneClick Admin page, Client Details no longer works.



This issue is because we changed the JSESSIONID Length from 32chars to 120chars in


Release : 21.2.8

Component : SPCOCK - Spectrum OneClick


You can either follow this workaround or request patch  Spectrum_21.02.08.PTF_21.2.806a. from support.


1. Stop Tomcat service
2. Edit $SPECROOT/tomcat/webapps/spectrum/META-INF/context.xml file
3. Look for sessionIdLength, currently its value will be set to 60, change it to 16. Save the file.
4. Start Tomcat service and retest it should work fine.

Additional Information

The patch Spectrum_21.02.08.PTF_21.2.806a. fixes 4 total bugs


DE528191 Details:
  Symptom : OneClick console experiences performance issues and Tomcat log shows lot many com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException { com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER Exceptions.\n. 
  Resolution: Fixed it by setting username to CORBAHELPER so that SS will not throw NO_USER Exceptions and should not hamper OC Performance.\n. 
  (DE528191, 33019402)
   DE531013 Details:
    Symptom : Unable to delete containers from OneClick.\n. 
    Resolution: CAPC_ITEM_ID attribute check will be ignored for Container models and they will now be able to get deleted from OneClick Successfully.\n. 
    (DE531013, 33056871)
    DE530688 Details:
     Symptom : REST API call throws an error while creating a device model. 
     Resolution: Allowing device model creation via REST API\n. 
     (DE530688, 33052749)

    DE530352 Details:
     Symptom : Spectrum 21.2.8 ClientDetails Send Message doesn't work. 
     Resolution: From the JSESSIONID value length has been changed from 32 chars to 120 chars. Changed our code to look for 120 chars during ValidationFilter.
     (DE530352, 33046133)