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Reporter lost directory with access logs

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Article ID: 238243

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Updated On:

Products

Reporter-VA

Issue/Introduction

Reporter lost folder with access logs. ProxySG is unable to upload logs into directory we created during Reporter configuration. Following error are observed on Reporter. 

 

Issue has been observed after Reporter reboot. 

Cause

Mar  4 06:48:48 reporter root[19374]: (bcrshell:everyboot) Cleanup local user accounts as needed
Mar  4 06:48:48 reporter root[19375]: (bcrshell:everyboot) reboot: NO shell path changes for local user accounts
Mar  4 06:48:48 reporter root[19376]: (bcrshell:everyboot) Set directory for BUFF subscription service
Mar  4 06:48:48 reporter root[19383]: (bcrshell:everyboot) Removing unexpected backup entry: '/data/bluecoat/accesslogs/db_backups/Logs'
Mar  4 06:48:48 reporter root[19386]: (bcrshell:everyboot) Removing unexpected backup entry: '/data/bluecoat/accesslogs/db_backups/Reverse'
Mar  4 06:48:48 reporter root[19411]: (bcrshell:everyboot) FINISHED

Resolution

Move access logs folder out of DB_backups folder to prevent future occurrences and reconfigure the Proxy SG and Logs Source on Reporter