Reporter lost directory with access logs

Products

• Reporter-VA

Issue/Introduction

Reporter lost folder with access logs. ProxySG is unable to upload logs into directory we created during Reporter configuration. Following error are observed on Reporter. 

7:10:10 AM

Open log source directory 'DTPS:FTP:/accesslogs/db_backups/Logs/' failed with errno 2

 

Issue has been observed after Reporter reboot. 

Cause

Mar  4 06:48:48 reporter root[19374]: (bcrshell:everyboot) Cleanup local user accounts as needed
Mar  4 06:48:48 reporter root[19375]: (bcrshell:everyboot) reboot: NO shell path changes for local user accounts
Mar  4 06:48:48 reporter root[19376]: (bcrshell:everyboot) Set directory for BUFF subscription service
Mar  4 06:48:48 reporter root[19383]: (bcrshell:everyboot) Removing unexpected backup entry: '/data/bluecoat/accesslogs/db_backups/Logs'
Mar  4 06:48:48 reporter root[19386]: (bcrshell:everyboot) Removing unexpected backup entry: '/data/bluecoat/accesslogs/db_backups/Reverse'
Mar  4 06:48:48 reporter root[19411]: (bcrshell:everyboot) FINISHED

Resolution

Move access logs folder out of DB_backups folder to prevent future occurrences and reconfigure the Proxy SG and Logs Source on Reporter