Wrong Host name details in the alerts in SOI

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Wrong Host name details in the alerts in SOI

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

run the following SQL queries against the UIM DB to see the info for the missing CI.

 

select * from CM_CONFIGURATION_ITEM where ci_name like '%<hostname>%'

select * from CM_COMPUTER_SYSTEM where name like '%<hostname>%>

 

if the result show no entry.

 

since it's not in the UIM DB, the UIM connector will not get the info to create a CI in SOI, instead the UIM connector associated those alerts with the Primary Hub name. 

Please work with the UIM team to find out why that CI is missing from the DB.