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We are seeing wrong Host name details in the alerts in SOI

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Article ID: 238219

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

We are seeing wrong Host name details in the alerts in SOI and we tried checking the Operator console but the server is not found on the Operator console but we have robot in Admin console in UIM.

Please help us with the right solution how to get right alert details.

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

We ran the following SQL queries against the UIM DB to see the info for the missing CI.

 

select * from CM_CONFIGURATION_ITEM where ci_name like '%<hostname>%'

select * from CM_COMPUTER_SYSTEM where name like '%<hostname>%>

 

The result show no entry.

 

I explained to the customer that since it's not in the UIM DB, the UIM connector will not get the info to create a CI in SOI.

She needs to work with the UIM team to find out why that CI is missing from the DB.

Right now, UIM is sending the alerts to the UIM connector associated those alerts with the Primary Hub name.