The last time emails worked was on 3/28/2022 around 11:50pm EST.
Today Mar 30th, 2022- no emails.
MOM was restarted now to receive the Alert Emails.
EM debug and Thread dumps were collected for analysis.
Per thread dump - caused by a FieldPAck
can see all 5 Alert Action threads are stuck on getting response from the Server.
i.e.
"Alarm Pooled Worker" #109440 daemon prio=5 os_prio=0 tid=0x00007f9f5803c800 nid=0xcd92 runnable [0x00007f9e43872000]
java.lang.Thread.State: RUNNABLE
at com.wily.field.custom.alertaction.SpecialSendSMTPMailAction.sendEmail(SpecialSendSMTPMailAction.java:84)
It is from a field pack.
Release : 10.7.0
Component :
Engineering has provided an updated FieldPack (DE532681)