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APM no longer sends emails after a few days, requiring constant restarts of MOM
Article ID: 238202
Updated On:
Products
CA Application Performance Management (APM / Wily / Introscope)
Issue/Introduction
The last time emails worked was on 3/28/2022 around 11:50pm EST.
Today Mar 30th, 2022- no emails.
MOM was restarted now to receive the Alert Emails.
EM debug and Thread dumps were collected for analysis.
Cause
Per thread dump - caused by a FieldPAck
can see all 5 Alert Action threads are stuck on getting response from the Server.
i.e.
"Alarm Pooled Worker" #109440 daemon prio=5 os_prio=0 tid=0x00007f9f5803c800 nid=0xcd92 runnable [0x00007f9e43872000]
java.lang.Thread.State: RUNNABLE
at com.wily.field.custom.alertaction.SpecialSendSMTPMailAction.sendEmail(SpecialSendSMTPMailAction.java:84)
It is from a field pack.
Environment
Release : 10.7.0
Component :
Resolution
Engineering has provided an updated FieldPack (DE532681)
Feedback
Yes
No
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