Unable to import multi-select fields in Excel add-in

Products

• CA Agile Central SaaS (Rally)
• CA Agile Central On Premise (Rally)
• Rally Perpetual Hosted

Issue/Introduction

When trying to import a multi-select field in the Excel 2.4.4 add-in, a validation error is thrown:

Attribute '[field_name]' in column [column] uses unsupported type 'COLLECTION' and cannot be imported!

 

 

Environment

Release : 2.4.4

Component : Excel Add-in

Resolution

This is expected behavior and is documented here: Rally Add-in for Excel 2010 and 2013 Installation and User Guide

A workaround is to install the beta Excel add-in located here: https://techdocs.broadcom.com/us/en/ca-enterprise-software/agile-development-and-management/rally-platform-ca-agile-central/rally/c-integrating-top/c-connectors/c-other/c-excel-2016-office-365.html