Connection with TLS issue with LDAP integration

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Need to establish secure encrypted integration with Active Directory LDAP Server for contacts creation. We have problem with both TLS and SSL connections (we tried both possibilities).

I case of TLS connection there is this error:

ldap_start_tls_s() error(53 / 53 / 0 / 0 / Unwilling To Perform).  Please verify relevant certificates are present, current, signed, and match hostnames.

Cause

LDAP port needs to be set to port 389 and TLS disabled, options manger setting "ldap_enable_tls"

Environment

Release : 17.3 and higher

Component : SDM - Export/Import

Resolution

Regarding LDAP connectivity in the integration, we initially do a non-secure connection and then if TLS is enabled the connection is enhanced to use TLS.  I was wondering if you could change your settings to connect as before, but disable TLS and see the outcome.  We are looking to have you go into Options Manager and disable the setting "ldap_enable_tls" to see what happens.