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Idea to Project conversion process fails: com.niku.union.odf.exception.ODFValidationException

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Article ID: 238158

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

The Idea to project conversion process fails with the following error:

com.niku.union.odf.exception.ODFValidationException: System error. Contact system administrator.

What can be the cause?

Cause

During the upgarde, upgrade team forgot to move the filestore from old server to new server.

Resolution

Ensure the documents hold by the attachment type attributes are accessible

Ensure the filestore where the documents are stored is properly set

Looking at logs:

ERROR 2022-03-28 10:04:37,968 [Action Execution Pipeline 0 (tenant=clarity)] utilities.BpmErrors (clarity:process_admin:23557041__93CA059A-FC4E-4E2D-B897-381EA2A96147:none) BpmErrors::getExceptionTrace(String arg) => 
com.niku.union.odf.exception.ODFValidationException: System error. Contact system administrator.
 at com.niku.odf.object.Utils.execService(Utils.java:226)
 at com.niku.odf.object.Utils.execService(Utils.java:284)

Just before that:

ERROR 2022-03-28 10:04:37,963 [Action Execution Pipeline 0 (tenant=clarity)] niku.xql2 (clarity:process_admin:23557041__93CA059A-FC4E-4E2D-B897-381EA2A96147:none) Internal Processing exception
com.niku.dms.util.DMSException: Could not retrieve file from file store.
 at com.niku.dms.util.FileUtil.readBinaryFile(FileUtil.java:621)
 at com.niku.dms.util.FileUtil.retrieveFileContentsFromFileSystem(FileUtil.java:79)
 at com.niku.dms.util.FileUtil.retrieveFileData(FileUtil.java:63)
 at com.niku.odf.object.Utils.addAttachmentToObject(Utils.java:3612)
 at com.niku.odf.object.Utils.addAttachmentToObject(Utils.java:3587)

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