While WebTomcat runs and is on port 9443 as setup, it is not accessible, throwing the error:
Request processing failed. Please refer the tomcat log for more details.
..Not able to reach OneClick Webapp. Process might be stopped. Please start the Spectrum WebTomcat Process and re-launch
Check for errors under all relevant logs:
For example, problems such as the following may occur if an install or upgrade encountered issues with the following in the Webtomcat (catalina.out) log:
Also check in the standard OneClick log (Spectrum Tomcat):
$SPECROOT/tomcat/logs/catalina.out (or stdout.log in Windows)
These will show what is causing the failure to launch. For example, if the certificate used by the OneClick server is expired or invalid, then the error will be shown in the Standard tomcat log as that is from where the WebApp (WebTomcat) is launched:
DX NetOps 21.2 or later Spectrum
If the problem is missing files (such asshown in the above example), then copy the spectrum & admin web archive (*.war) files from another installation that is working to:
Then stop webtomcat and restart. Upon restart, the system will extract the working files from the above and create the spectrum & admin sub-directories under:
If the problem is a missing, invalid or expired certificate as per the error above, then create a new one to replace it in the keystore of the OneClick server and then restart WebTomcat.