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Alarm Policies are missing in OC after 20.3 to 20.4 upgrade + 20.4 - Cumulative Update 1

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Article ID: 238108

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Alarm policies are not showing up after 20.3 to 20.4 upgrade + 20.4 - Cumulative Update 1

Cause

This issue is seen when policy_management_ws-20.4.1 is not properly installed

Environment

Release : 20.4

Component : UIM OPERATOR CONSOLE - ALARM POLICY

Resolution

1. Review the policy_management.log and confirm if policy-management-ws v20.40 is still being used

Entry in the policy_management.log:

INFO  com.ca.uim.policy.management.config.CommonConfig:logVersion:29 [Catalina-utility-1]   - Policy Management API Version: 20.4.0

2. If v20.40 is still being used, deactivated the wasp probe on the OC and redeployed mcsuiapp_portlet-20.4.1

3. Activate the wasp probe and confirm if issue is resolved.

Expected entry in the policy_management.log:

INFO  com.ca.uim.policy.management.config.CommonConfig:logVersion:29 [Catalina-utility-1]   - Policy Management API Version: 20.4.1