NetOps Portal web server SSO service upgrade shows FatalError

Products

• CA Performance Management
• Network Observability

Issue/Introduction

Upgrading from 21.2.8 to 21.2.9 and in the SSO service upgrade log file it shows an error.

The log file will be in the (default path) /opt/CA/PerformanceCenter/InstallLogs directory. It will be named Performance_Center_SSO_Install_<Month>_<Date>_<Year>_<TimeStamp>.log.

It shows a FatalError in the Summary section as seen here.

Installation: Unsuccessful.

339 Successes
0 Warnings
0 NonFatalErrors
1 FatalErrors

Further in the log we see this more specific error.

APP_DIR: NULL

Custom Action:  com.ca.im.installanywhere.action.GetSsoUserInstallDir
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR -     class com.ca.im.installanywhere.action.GetSsoUserInstallDir FatalInstallException: $APP_DIR$ is not a valid directory name

Environment

All supported DX NetOps Performance Management releases

Cause

Unable to reproduce or determine root cause.

Resolution

Engineering suspects there were problems, or missing values, in the /var/.com.zerog.registry.xml file on the Portal web server host during the install run.

After reviewing it post install the expected values are present. Suspicion is that it was updated through the upgrade, despite the errors, and the error was benign.

Post upgrade, despite the error, all functions are working properly.

This has been resolved by engineering in release 21.2.12 through defect ID DE534932.