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Alerts Being Generated For Server No Longer Being Monitored

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Article ID: 238070

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have a server that was decommissioned but we are still getting probe alerts.

Why are we still seeing alerts?

Cause

Robot is still active with it's probe and is not under the expected secondary hub

Environment

Release : 20.4, 20.3

Component : UIM - Robot

Resolution

Use the pu command below to validate if the robot is reachable

..\Nimsoft\bin\pu.exe -u administrator -p <password>  -H <robotips> -P 48000

If the command returns the output, shutdown/remove the robot instance while the server is in the decommission process.

pu: Failed to read a valid probe_crypto_mode from controller. Assuming pre-FIPS and using TWO_FISH

======================================================

Host: 10.53.10.219 Port: 48000 Request: _command

..........

Expected output when robot cannot be reached:

pu: Failed to read a valid probe_crypto_mode from controller. Assuming pre-FIPS and using TWO_FISH
_command failed: communication error