Charge Code Not Showing In Open Workbench OWB

Products

• Clarity PPM On Premise

Issue/Introduction

A user cannot see a particular charge code in Open Workbench. The charge code can be seen in Clarity Classic.

OWB 2.1.2 is included with Clarity 16.0.1.

Environment

Release : 16.0.1

 

Resolution

Check if latest version of Schedule Connect (16.0.1) is installed. 
OWB and Schedule connect are installed in the same Wizard run, therefore a reboot may need to be performed.

 

Additional Information

Reach out to the Support team to have a discussion with the enduser having the issue to have the demonstrated.