A user cannot see a particular charge code in Open Workbench. The charge code can be seen in Clarity Classic.
OWB 2.1.2 is included with Clarity 16.0.1.
Release : 16.0.1
Check if latest version of Schedule Connect (16.0.1) is installed.
OWB and Schedule connect are installed in the same Wizard run, therefore a reboot may need to be performed.
Reach out to the Support team to have a discussion with the enduser having the issue to have the demonstrated.