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Task Service Uninstall task does not uninstall Task Services from Site Server

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Article ID: 238056

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Updated On:

Products

IT Management Suite Client Management Suite

Issue/Introduction

Removing Task Services should uninstall the Task Service from the Site Server.  The Task Service Uninstall task is used to remove Task Services from the Agent UI on the Site Server.  This task does not remove the Task Service and it stays in the Agent UI.

Task Service uninstall doesn't uninstall the task server plugin

Environment

8.5 through 8.6 RU2, issue is resolved in 8.6 RU3

Resolution

Download the attached xml file and rename it back to ServerUninstall.xml.  Put this file on the Notification Server in <InstallDrive>:\Program Files\Altiris\Notification Server\NSCap\bin\Win32\X86\Client Task Management\Server Uninstall Package.

Open Windows Task Scheduler and run these 2 tasks: NS.Package Refresh and NS.Package Distribution Point Update

On the Site Server, run an Update Configuration on the Agent UI and wait for the task to execute again.

Alternatively, it is possible to uninstall Task Services manually by copying the ServerUninstall.xml (don't rename it) to ConfigFull.xml, and then executing the Uninstaller.exe.  You will see Task Services uninstall.

Attachments

1648565682263__ServerUninstall.xml get_app