Unable to create the new package in ACC - EA0500

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Tried to create a new package in SaaS but it is getting failed.

EA0500:

Database exception. Administrator can see details in logs with reference id: 6d4c272a-bbac-4c3c-a632-dfb34dd5da4b

 

 

Environment

Release : 21.3

Component : Introscope

Cause

The root cause is in the UI - the issue happens when "available bundle" is selected and the "available bundle filter" is active - in this case the selected bundle is added twice and causes the backend to report the error.

 

Resolution

Workarounds

1) do not use the bundle filter on available bundles.  

2) OR you can use the filter on available bundles, but once you select the available bundle, then you have to cancel the bundle filter by pressing the 'circle with x' in the filter input line. 

->Then you can press "Add" button to add selected available bundle with its dependencies.